3 SIMPLE STEPS TO BOOKING + BUYING HAIR
1. Book your appointment and pay your deposit on our booking page click here
2. Purchase your hair from us or you already have your own hair drop off your lace frontal/closure to our address​
3. Arrive for your appointment on time!
APPOINTMENTS
How do I book an appointment and what are your prices and available dates?
  • For prices, and appointment availability click here
 
Will I get my deposit back?
  • The cost of your deposit will be deducted off of your final balance. In the event of cancellation, deposits are non-refundable for any cancellation reason.
Do I need to drop off my hair prior to my appointment?
  • If you are having a lace frontal wig, or lace frontal sew-in, you will need to drop off or send in your frontal 5-7 days prior to your appointment. 
I want extra information, what do I receive in my confirmation email?
  • In your confirmation email you receive: date, time and location, as well as important instructions to follow. 
I am trying to book an appointment, but it is showing no appointments available, what do I do?
  • Not to worry click "Urgent Appointment" in add- ons, and book the next open availability. You'll receive a text from us inquiring about the day/time you would like, these appointments do happen after opening hours from 10pm-7am.
I need to reschedule/cancel my appointment, what do I do?
  • You are able to reschedule your own appointment on our scheduling system up to 7 days prior to your appointment (the link can be found in your confirmation email). To cancel an appointment you need to email us at moeluxy@gmail.com . Please ensure to include your appointment time/date and whether you would like to reschedule. Any reschedules that are made less than 7 days prior to the appointment will incur a loss of deposit, a cancellation automatically will incur loss of deposit​
 
Ive seen a last minute appointment for today or tomorrow can I book it?
  • Yes, you can book this appointment but you MUST contact us to let us know before hand via; moeluxy@gmail.com​​
HAIR
How much hair would you reccomend for a lace frontal wig or sew-in?
  • We recommend 4 bundles and a frontal but 3 is minimum
 
How long does a lace frontal wig or lace frontal sew-in last?
  • They last depends on a variety of factors and can range anything from 3 weeks to 2 years. It depends on your skin type, hair vendor, hair type, hair line, maintenance, and protection and how many times you wear your lace frontal unit and personal preferences. We recommend also having a closure wig for daily wear.
  • Lace frontals are a very high maintenance hairstyle due to the methods used to create a realistic hairline, on the other hand, lace closures are low maintenance hairstyle 
 
What services do you offer?
  • Only what is displayed on our website
What is the difference between a lace frontal and a lace closure?
  • A lace frontal extends from ear to ear typically comes sized as 13” x 4” or 13” x 6” and a lace closure covers the parting area only typically comes sized 4x4 or the bigger 5x5
 
What are the benefits of a wig in comparison to a sew-in?
  • A wig lasts longer as it is a unit, there is also decreased tension on your scalp. A wig is also easier to maintain as you can remove and reapply the unit to take care of it
 
Do you use glue and how long will it last?
  • We use 'Got2B ' to secure frontals, this is not a strong glue but rather a safer gel alternative which can easily be reapplied yourself and can last up to 5 days with careful wrapping. The gel can be found in most supermarkets or online, however you can request and bring in your own glue at your own risk. How long it lasts depends on your skin type and hairline - lasts may vary​
I ordered hair from Moeluxy and have an appointment, what do I do?
  • When placing your order with Moeluxy, allow 7 business before your appointment